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Job Content Questionnaire Items

Items from the Job Content Questionnaire often used to define psychological job demands and job decision latitude

Psychological job demands

  1. My job requires working very fast
  2. My job requires working very hard
  3. I am not asked to do an excessive amount of work*
  4. I have enough time to get the job done*
  5. I am free from conflicting demands that others make*

Job decision latitude (the sum of two equally weighted subscales)

Decision authority

  1. My job allows me to make a lot of decisions on my own
  2. On my job, I have very little freedom to decide how I do my work*
  3. I have a lot of say about what happens on my job

Skill utilization

  1. My job requires that I learn new things
  2. My job involves a lot of repetitive work*
  3. My job requires me to be creative
  4. My job requires a high level of skill
  5. I get to do a variety of different things on my job
  6. I have an opportunity to develop my own special abilities

*Reverse scored

Job Strain Quadrant Graphic

The reference for the following graphic is: Landsbergis PA, Schnall PL, Schwartz JE, Pickering TG, Warren K. The association of ambulatory blood pressure with alternative forms of job strain. Scand J Work Env Health; 20:349-63,1994.

Quadrant term

Quadrant formed by dichotomizing latitude and demands scores at the medians of the current sample (latitude <74 and demands >32).


Quadrant term using national means

Area formed by using national (U.S. QES) means for latitude and demands (latitude <72.6 and demands>30.6 for males: latitude <65.7 and demands > 31.3 for females).


Quotient term

Sample demands divided by latitude. This continuous form of the variable can be dichotomized at an arbitrary cutpoint.


Linear term

Linear function created by y=(b) demands-(c) latitude. (If both variables are on the same scale, y=(0.5) demands – (0.5) latitude.) This continuous form of the variable can be dichotomized at an arbitrary cutpoint.


Note: The cutpoints for job decision latitude listed above reflect corrections made for the U.S. QES means for the job decision latitude scale score in December 2000. In addition, the cutpoints for job decision latitude listed above are based on the formulas in the Job Content Questionnaire manual in which the job decision latitude scale score is multiplied by 2. Papers published from the Cornell Blood Pressure Study used a different version of the formula in which the job latitude scale score was not multiplied by 2. Thus, for anyone wishing to compare their findings to the Cornell study findings, do not multiply the job decision latitude by 2and use the following cutpoints: 
1) for the job strain quadrant term based on Cornell sample medians, use latitude <37 and demands >32. 
2) for the job strain quadrant term using national means, use latitude <36.3 and demands >30.6 for males; latitude <32.9 and demands >31.3 for females.

Definitions and Formulations of Job Strain

(All reference, Table and Figure numbers are from: Schnall PL, Landsbergis PA, Baker D. 1994. Job strain and cardiovascular disease. Annu Rev. Public Health 15:381-411. In addition, Figure 2 is from Landsbergis et al., 1994. Association between ambulatory blood pressure and alternative formulations of job strain. Scand J Work Environ Health 20:349-63. Other articles are cited by authors and year and listed at the end of this report.)

Robert Karasek originally developed and provided evidence the “job strain” concept and model. Karasek, writing in 1979, argues that work stress and the resulting physical and mental health effects of work stress, result “not from a single aspect of the work environment, but from the joint effects of the demands of a work situation and the range of decision-making freedom (discretion) available to the worker facing those demands… Job strain occurs when job demands are high and job decision latitude is low” (52, p. 287).

Decision latitude is an operationalization of the concept of control and has often been defined as the combination of job decision-making authority and the opportunity to use and develop skills on the job. (Questionnaire items from the Job Content Questionnaire which have often been used to define job demands and job decision latitude are listed in Table 1.)

The “job strain” model (see Figure 1) states that the combination of high job demands and low job decision latitude will lead to negative physical health outcomes such as hypertension and cardiovascular disease (CVD). In addition, the model contains important predictions regarding the socialization of personality traits and behavior patterns which occurs at work. Chronic adaptation to low control-low demand situations (“passive” jobs in Figure 1) can result in reduced ability to solve problems or tackle challenges, and feelings of depression, or “learned helplessness” (58). Conversely, when high job demands are matched with greater authority and skill use (controllable stressors, or “active” jobs), more active learning and greater internal locus of control develop. This can enable individuals to develop a broader range of coping strategies. The discussion below of formulations of the “job strain” concept will primarily focus on studies of negative physical health outcomes, which have been more thoroughly reviewed.

Joint Statement on the Two Theoretical Models

“Quadrant” model

In order to operationalize the interaction between job demands and job decision latitude that creates “job strain”, the most common procedure in CVD research studies has been to create a dichotomous (“yes”/”no”) “job strain” variable (also called the job strain “quadrant” definition — see Figures 2a and 2b). Study participants are classified as having “job strain” (or “high strain” jobs) if they are above the median or mean on demands and also below the median or mean on decision latitude. Such employees may be identified by dichotomizing self-reports of demands and latitude at either the medians or means of the study sample (Figure 2a) or reference samples such as a national sample (Figure 2b).

However, researchers have not always agreed on the best method to operationalize the interaction between job demands and job decision latitude. Various mathematical forms of “job strain” have been reported with significant results suggesting a certain robustness to the “job strain” concept. However, this may be, in part, an artifact of the usual selection process of reporting positive associations and ignoring negative ones. The following forms (in addition to the “quadrant” model) have been reported:

“Quotient” model

A newer approach, used in seven CVD studies with positive results (32, 108-110, 114, 115, Landsbergis et al., 1994) has been to create a continuous independent variable — demands divided by latitude (figure 2c). This measure can then be dichotomized at an arbitrary cutpoint. Since this quotient term is non-linear, and tends to give more weight to latitude (the denominator) than demands, a similar continuous (but linear) formulation has been proposed in which the contributions of low latitude and high demands are equally weighted (figure 2d) The linear formulation, essentially demands minus latitude, can then also be dichotomized at an arbitrary cutpoint.

In one other study with positive associations between “job strain” and heart disease (59), a similar formulation was used to isolate 20% of the sample as “high strain”. The “high strain” group was defined as (demands + 1) x (latitude – 1) < -1.2, where demands and latitude are standardized scores.

Multiplicative interaction

In six CVD studies (19, 37, 49, 90, 93, Landsbergis et al., 1994), a multiplicative interaction term partialled for main effects (demands x latitude, controlling for demands and latitude) was used. However, in only three of those studies (37, 49, Landsbergis et al., 1994) did the interaction term significantly improve the variance explained by the model beyond what could be obtained with only the main effects.

Graphical approaches

Exploratory graphical approaches have been used (49, 54, Landsbergis et al., 1994) to examine interaction effects and thresholds (non-linear effects). For example, demands and latitude have been divided into tertiles or quartiles, and patterns of heart disease risk or blood pressure elevation examined across the resulting nine (49, Landsbergis et al., 1994) or 16 (54) exposure cells.

Main effects models

A number of CVD studies have examined the main effects of job demands and job decision latitude on risk of illness rather than their interaction. Nineteen (4, 8, 19, 30, 36-38, 49, 53-55, 59, 68, 69, 81, 90, 110, Johansson et al., 1991; Alterman et al., 1994) of 31 studies that examined main effects found some significant associations between job decision latitude and outcome. However, associations between job demands and outcome were significant in only nine (6, 30, 37, 49, 54, 55, 59, Johansson et al., 1991) of 29 studies.

Issues related to the concept of interaction

Research studies have provided some evidence of an interaction between demands and decision latitude in producing increased risk of heart disease and high blood pressure. However, evidence for this interaction in predicting measures of psychological strain such as anxiety and depression have not been consistent. Some researchers (for example, Ganster, 1989) argue that while the main effects of demands and decision latitude are associated with stress outcomes, the interaction between the two is not. Karasek (1989, p. 143) argues that while “a multiplicative interaction would strengthen the plausibility” of the original “job strain” concept, “the practical implications for job redesign are largely unchanged if two separate linear effects for control and demand are observed. Also, an important caveat is that the ability to detect such interactions is severely limited in many ordinary-least-squares analytical techniques…leading to strong possibilities that such interactions are systematically underestimated. However, for the demand-control model, the existence of a multiplicative interaction term is not the primary issue. The primary ‘interaction’ claimed for the model is that two separate sets of outcomes [both physical illness and active learning] are jointly predicted by two different combinations of psychological demands and decision latitude — an interaction of significant practical importance.”

Addition of social support

Workplace social support has also been examined in conjunction with the job strain model in several studies of CVD (50, 8, 25, 49, Hall et al., 1993; Landsbergis et al., 1994) as well as studies of psychological strain outcomes. Evidence has been provided for both a social support main effect (25, 49) and a buffering by social support of the effects of job strain (8, 25, 49). A third approach (50, Landsbergis et al., 1994), which does not try to disentangle main effects and interaction, simply hypothesizes that socially isolated (i.e., without supportive coworkers or supervisors) “high strain” work (“iso-strain” rather than simply “job strain”) carries the highest risk. This approach was proposed since “iso-strain” is a univariate measure, “a more parsimonious instrument for measuring and analyzing workplace conditions” (50, p. 272)

Contrast to other models of work stress

The “job strain” model was not designed to replace the earlier more complex person-environment model of occupational stress originating from the University of Michigan (16, 42) or the recent refinement of the Michigan model by the National Institute for Occupational Safety and Health (NIOSH) (44). The Michigan model incorporates: both perceived and objective stressors; the potential moderating effects of social support, personality factors, non-work factors, and demographic measures; feedback loops; and a wide variety of outcome measures. Issues of self-reported vs. objective job characteristics and effect modification are, of course, also important issues for the “job strain” model. However, the “job strain” model, in contrast to the Michigan model, emphasizes the need to distinguish features of the work environment that can be categorized as demands or control (and does not simply list all job factors as potential stressors), examines the interaction between demands and control, and emphasizes the stress-producing properties of these objective factors, and not solely individual perceptions, or person-environment fit.


Alterman T, Shekelle RB, Vernon SW, Burau KD. Decision latitude, psychological demand, job strain and coronary heart disease in the Western Electric Study. American Journal of Epidemiology 1994;139:620-7.

Ganster DC. Worker control and well-being: A review of research in the workplace. In Job Control and Worker Health, eds. SL Sauter, JJ Hurrell, CL Cooper. New York: Wiley, 1989;3-23.

Hall EM, Johnson JV, Tsou T-S. Women, occupation, and risk of cardiovascular morbidity and mortality. Occupational Medicine: State of the Art Reviews 1993;8:709-19.

Johansson G, Johnson JV, Hall EM. Smoking and sedentary behavior as related to work organization. Soc Sci Med 1991;32:837-846.

Karasek RA. Control in the workplace and its health-related aspects. In Job Control and Worker Health, eds. SL Sauter, JJ Hurrell, CL Cooper. New York: Wiley, 1989;129-159.

Landsbergis PA, Schnall PL, Warren K, Pickering TG, Schwartz JE: Association between ambulatory blood pressure and alternative formulations of job strain. Scand J Work Environ Health 1994;20:349-363.

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